FAQ
| Food Processor FAQ | Solutions | |
1 |
Components not properly assembled |
Reassemble and secure all parts correctly |
2 |
Lid latch is broken |
Buy replacement part |
3 |
Center shaft is jammed |
Motor makes sound but doesn’t turn: Send in for repair |
4 |
Faulty switch or oxidized terminal |
Send in for repair |
5 |
Motor overheated |
Let machine sit: 1.5 hours in summer, 0.5 hours in winter, then try again. If still not working: Send in for repair |
| Food Processor FAQ | Solutions | |
1 |
New machine has odor during first use |
Reduce the amount of ingredients for the first 4–5 uses; the odor will gradually disappear. If not: Send in for repair |
2 |
Older machine has odor during use |
Stop using the machine immediately; send in for repair |
| Food Processor FAQ | Solutions | |
1 |
Too many ingredients |
For dry ingredients: fill up to 70% full; for liquids: fill up to 500cc mark |
| 2 | Blending ingredients together with water |
Process ingredients until desired texture is achieved, then add water |
3 |
Dull blade |
Buy replacement blade |
| Food Processor FAQ | Solutions | |
1 |
Ingredient pieces too large |
Cut ingredients to about the size of a US quarter, about 3cm/1” across. Press “Pulse” button 3–5 times, then switch to speed “1”. |
2 |
Broken main gear (blade spins when empty) |
Send in for repair |
| Food Processor FAQ | Solutions | |
1 |
Broken center shaft |
Send in for repair |
2 |
Broken internal support post |
Send in for repair |
| Food Processor FAQ | Solutions | |
1 |
Worn center shaft hole |
Send in for repair |
2 |
Motor damage |
Send in for repair |
| Food Processor FAQ | Solutions | |
1 |
Ice cubes are solid and larger than a US quarter (about 3cm/1” across) |
Use ice cubes with holes in them purchased from a convenience store; freeze them for 10 minutes before use |
2 |
Ice is partially melted |
Use immediately after removing from freezer; crush ice first before adding other ingredients |
